Warranty Management
Warranty Management – At CloudSyncIT, we provide a minimum of 12 months guarantee on any service we provide. Within that timeframe if any fault or deficiency is found we investigate and propose a course of action with the aim to ensure we have 100% satisfied clients. Every product we supply has a minimum 12 months warranty from new and if the manufacturer provides a longer standard warranty i.e. 24 or 36 months we pass this onto the client on a back-to-back arrangement or OEM warranties provided by the various equipment vendors.
Within the warranty period any failure is responded to on a best endeavours basis. Often this means almost instantly but a ‘best endeavours’ basis gives us the chance to respond within a typically longer time frame of 24 working hours. For a guaranteed faster response time, a maintenance contract should be purchased.
Enterprise Quality Management System
Enterprise Quality Management System – Quality is an important part of doing business in regulatory environments, increasingly more organizations have begun to understand how an optimal enterprise quality management system (EQMS) can ensure that each product meets specific efficacy, safety, quality and compliance requirements. At CloudSyncIT , our approach to EQMS includes;
Quality audits — At CloudSyncIT , we will streamline and better manage the entire audit process, from scheduling and planning through execution and completion; automate scheduling of all recurring audit-related activities; and leverage advanced tracking, analytics and reporting capabilities for a real-time view of the audit process.
Quality events — At CloudSyncIT will help you to more effectively identify, evaluate and handle nonconformance, deviations, customer complaints and other quality events; automate data collection, routing, follow-up and escalation of quality events; and leverage forms and processes that connect personnel for quick disposition of a nonconformance.
Corrective and preventive action (CAPA) — We will leverage strong CAPA capabilities will automate and more effectively manage every step of CAPA implementation, from identification of the problem through corrective action; integrate the CAPA process with other quality processes, such as nonconformance and audit; and help keep your quality system always ready for inspections and audits.
Change control — Our An end-to-end EQMS will allow you to streamline the entire change control process and quality control system; leverage forms that incorporate priority level and prompt risk assessment and classification of the change; and customize reports that will provide real-time status of change control tasks as well as the entire quality system.
Document control —With a robust document management abilities such as SharePoint features on O365 will enable you to automate and better manage all tasks relating to documents-based processes; maintain all documentation in a single repository; and integrate quality processes like CAPA and audits.
Training management — We can help automate the assigning and monitoring of training tasks; and integrate training management with the rest of the quality control system, so any change to a quality document or process that requires new training will automatically prompt training tasks upon approval of the change.
Risk — We can help organizations identify and mitigate long-term systemic risks by tracking and analyzing the recurrence of issues; unify all risk-related activities and documentation in a single, centralized repository; automatically receive information (about a deviation, for example) that triggers a risk analysis; and gain a complete view of risk across product lines, business processes and business units
